PRIVACY POLICY

Effective Date: 12/11/24

At Digital Knots, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

• Contact Information: Name, email address, and phone number when you communicate with us.

• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

• Data Collected via Facebook Pixel and API: We may use the Facebook Pixel and API to collect data for advertising campaigns targeted to you.

• Client-Provided Information: Details necessary to create customized chatbots and AI agents for your business.

2. How We Use Your Information

• To provide and maintain our lead generation services and chatbot development.

• To run advertising campaigns and promote our services to you.

• To communicate updates, offers, and provide customer support.

• To improve our website and services based on feedback and usage behavior.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except when necessary to:

• Comply with legal obligations.

• Protect the rights and safety of Digital Knots and our users.

• Provide services through trusted third-party providers under confidentiality agreements.

• Utilize third-party platforms like Facebook for advertising purposes.

4. International Data Transfer

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

5. Data Security

We implement reasonable security measures to protect your information against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is entirely secure.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.

• Object to the processing of your data for marketing purposes.

• Request the transfer of your data to another entity.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including the Facebook Pixel, to enhance your experience on our website and for advertising purposes. You can set your browser to refuse cookies, but this may limit certain functionalities of the site.

8. Links to Third-Party Sites

Our website may contain links to other websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

10. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us to remove the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Digital Knots

Email: [email protected]

Phone: +34 647 387 778